Avaya Aura® Contact Center Support
Résumé
In this course, you will focus on the SIP-based Avaya Aura Contact Center integrated with the Avaya Unified Communication Solution. You will learn to configure and troubleshoot both voice and non-voice contact types. You will cover the architecture underlying the integration, the best practices for engineering and configuring the system, and how to monitor and troubleshoot system components and interactions.
Through hands-on labs using live Avaya Aura Contact Center systems, you will gain experience in troubleshooting techniques, maintenance standards, upgrades, and platform migrations. You will learn to identify and resolve system faults, enabling you to support the Avaya Aura Contact Center system. This course also helps prepare you for the 3301 exam.
Through hands-on labs using live Avaya Aura Contact Center systems, you will gain experience in troubleshooting techniques, maintenance standards, upgrades, and platform migrations. You will learn to identify and resolve system faults, enabling you to support the Avaya Aura Contact Center system. This course also helps prepare you for the 3301 exam.